Process management

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Process management is the ensemble of activities of planning and monitoring the performance of a process, especially in the sense of business process, often confused with reengineering.

ISO 9000 mandates the process approach to managing an organization.

References

Michael Hammer, James A. Champy. Reengineering the Corporation: A Manifesto for Business Revolution. ISBN 0066621127
Geary A. Rummler, Alan P. Brache. Improving Performance: How to Manage the White Space in the Organization Chart. ISBN 0787900907
Alan P. Brache. How Organizations Work: Taking a Holistic Approach to Enterprise Health. ISBN 0471200336

Process management

See also

References